LEGAL

Terms of Service

Last updated: September 7, 2026

This is a starter version of our Terms of Service, written to cover the basics while Froko is in Beta. It has not yet been reviewed by a lawyer and should be treated as a placeholder, not a final legal document — it will be replaced with a lawyer-reviewed version before Froko exits Beta. Please review these terms carefully before joining our waitlist or using Froko. By registering an account or using the service, you agree to these terms.

1. Service nature & Beta status

Froko is an AI-powered front-office assistant for small and local businesses, operated by Froko Technologies, Inc. ("Froko", "we", "us", "our"). Froko is currently in active Beta. Features, performance, and integrations are subject to change, addition, or removal at any time. The service is provided "as is" and "as available," without warranties of any kind regarding uptime, availability, or the accuracy of AI-generated categorisation, replies, or call handling.

Eligible businesses. Froko is not currently suitable for, and may not be used by, businesses whose communications routinely involve special-category personal data or other data requiring safeguards we don't yet have in place. This currently includes: healthcare and medical practices (e.g. dentists, doctors, clinics), psychology and therapy practices, legal services (law firms, attorneys), financial or banking advisory services, and childcare or early-education services (e.g. kindergartens, child-development centers). Onboarding for these categories is declined automatically. We plan to support these industries once the relevant technical and legal safeguards (e.g. GDPR Article 9 special-category data handling) are in place — contact us if you'd like to be notified.

2. Your account

You must provide accurate information when creating an account and keep your login credentials secure. You're responsible for all activity that happens under your account. Tell us right away if you suspect unauthorized access.

3. Your responsibilities

When using Froko to handle calls, SMS, or email on your business's behalf, you represent and warrant that:

  • You hold all legal rights to the business phone lines, email addresses, and messaging accounts you connect.
  • Your messaging and calling activity complies with applicable telecommunications and marketing law, including the TCPA in the United States and GDPR/ePrivacy rules in Europe.
  • You will not use Froko to send unsolicited, non-consented commercial marketing messages, or to harass, deceive, or defraud anyone.
  • You have the right to share any customer or contact data you connect to Froko (e.g. via your email inbox or CRM), and that doing so complies with your own privacy obligations to those contacts.
  • You will not use Froko for any unlawful purpose or in a way that could harm Froko, our other customers, or third parties.

4. AI features

Froko uses third-party AI providers to categorise messages, draft or send automatic replies, and — on accounts with phone features enabled — to answer and hold voice conversations. AI output can be inaccurate, incomplete, or inappropriate in ways that are hard to predict. You're responsible for reviewing AI-drafted content before relying on it for anything consequential, and for monitoring automated replies and call handling on your account. Where legally required, Froko's automated replies and call greetings identify themselves as an AI/digital assistant rather than a human.

5. Subscriptions & billing

Paid plans are billed in advance on a recurring basis (monthly or annual, as selected at signup) through our payment processor, Stripe. Prices are shown at checkout and may change with reasonable advance notice for future billing periods.

  • Cancellation — you may cancel your subscription at any time from your account settings; cancellation takes effect at the end of the current billing period, and you keep access until then.
  • Refunds — fees already paid are generally non-refundable, except where required by law or where we agree to a refund at our discretion (e.g. a billing error).
  • Failed payments — if a payment fails, we may suspend access to paid features until it's resolved.

6. Intellectual property

Froko and its licensors own all rights, title, and interest in the Froko platform, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable license to use Froko for your own business's internal operations while your account is active. You retain ownership of the data you upload or connect to Froko (your business data, contacts, and message content) — we don't claim ownership over it, and use it only as described in our Privacy Policy.

7. Data processing

When you connect your business's calls, SMS, or email to Froko, we act as a processor of the personal data contained in those communications on your behalf as the controller — meaning you're responsible for having a lawful basis to collect and share that data with us (e.g. your own customers' contact details), and we only process it to provide the service, as described in our Privacy Policy. A dedicated Data Processing Agreement is planned for business customers who require one; contact us if you need this ahead of general availability.

8. Suspension & termination

We may suspend or terminate your access to Froko, with or without notice, if you violate these terms, misuse the service (including telecommunications abuse, spamming, or fraudulent activity), or if required by law. You may stop using Froko and close your account at any time from your account settings or by contacting us.

9. Disclaimer of warranties

Froko is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that the service will be uninterrupted, error-free, or that AI-generated output will always be accurate.

10. Limitation of liability

To the maximum extent permitted by law, Froko Technologies, Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising from your use of the service. Our total liability for any claim relating to Froko will not exceed the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited under applicable law.

11. Governing law

These terms are governed by the laws of Hungary, without regard to conflict-of-law principles, except where applicable local consumer-protection or data-protection law in your own country requires otherwise. Any dispute not otherwise required to be resolved locally will be handled by the competent courts of Hungary.

12. Changes to these terms

We may update these terms as Froko evolves out of Beta and as our legal obligations change. Material changes will be reflected by updating the "Last updated" date at the top of this page, and where practical, we'll notify active account holders. Continued use of Froko after changes take effect means you accept the updated terms.

13. Contact us

For any question about these terms, contact us at hello@froko.eu.