# Froko

> Froko (froko.eu) is a digital front office for local trade and service businesses — electricians, plumbers, HVAC technicians, roofers, general contractors, and restaurants, cafés and bars. A automated assistant answers the business's phone calls live, replies to emails and text messages, drafts quotes and sends appointment reminders, so a lead is never lost just because nobody was free to answer. Plans start at €30 per month. Froko is in early access; the website is available in English and Hungarian.

## What Froko is, in one paragraph

Froko backs up a business's existing phone line and inbox. When a customer calls, writes an email or sends a text while the owner is on a job, the automated assistant responds straight away using only facts the owner has entered (hours, services, prices, knowledge-base answers). If it cannot answer confidently, or the matter is urgent or a complaint, it stops and hands the conversation to the owner instead of guessing. It does not replace the owner's phone number or phone system.

## What it does

- **Answers calls**: picks up live, talks to the caller, takes the details, and notifies the owner. A setting lets it answer every call, or only step in when a call goes unanswered (then it can pick up live or text the caller back).
- **Handles email and messages**: connects to the owner's Gmail or Outlook mailbox, sorts incoming mail, and can draft or send replies grounded in the owner's own business information (automatic email replies are part of the Pro plan and above).
- **Drafts quotes**: turns a call description or an email thread into a structured, line-item quote.
- **Appointments**: proposes and books times against the owner's real calendar (Google, Outlook or Apple Calendar), with reminders and confirmations by email to reduce no-shows. Bookings can require the owner's approval first.
- **Restaurants**: live table-occupancy view and table reservations based on the owner's tables and seat counts.
- **Urgent calls**: an emergency number can be set, so urgent calls and complaints reach the owner directly.
- **Languages**: the assistant replies in the language the customer writes or speaks in; the dashboard is available in Hungarian and English.

## Who it is for

Small local service and trade businesses that get most of their leads by phone or email and lose work when a call goes unanswered. It is not a general-purpose call center or a full CRM.

## Pricing (EUR, per month, excluding VAT)

- **Starter — €30**: email handling (1,000 free per month), dashboard, appointment reminders, automated voice call handling and a quote generator; metered features are billed per use beyond the free allowance.
- **Pro — €50 + usage**: everything in Starter, a larger free email allowance (10,000 per month), automatic email replies, event organizing and purchase thank-you messages.
- **Scale — €150 + usage**: everything in Pro, the largest free email allowance (100,000 per month) and automated meeting summaries.
- **Add-ons and prepaid balance**: add-ons such as automatic replies and voice minutes (billed per started minute, minimum one minute per call) are paid from a prepaid balance that the customer tops up; only what is used is deducted, and add-ons pause (no surprise bills) when the balance runs out.
- **Cancel and refunds**: cancel any time and keep access until the end of the billing period. The monthly plan fee is not refundable once a billing period has started; unused prepaid balance can be refunded on request, while balance already used cannot.
- Full price list: https://froko.eu/#pricing

## Trial, start and phone

- There is no free trial. From October 20, 2026 you can sign up and start right away; plans from €30/month, cancel any time.
- On phone calls the assistant speaks Hungarian today, and when the caller starts talking, it stops and listens. Written replies (email, text) follow the customer's language.

## Setup

A few minutes and no technical knowledge: accept the terms, connect your inbox, and set your business details and emergency number. A live demo in the app shows the assistant answering a sample call or email before anything is switched on.

## Data and privacy

Data is stored on infrastructure in the EU with encrypted backups. Only the account owner and the team members they invite can see conversations. Privacy policy: https://froko.eu/privacy-policy.html — Terms: https://froko.eu/terms-of-service.html

## Guides and comparisons (Hungarian and English)

- Knowledge base: https://froko.eu/blog
- AI-alapú telefonos asszisztensek összehasonlítása magyar és európai kisvállalkozásoknak, 2026: https://froko.eu/blog/legjobb-ai-telefonos-asszisztensek-magyar-kisvallalkozasoknak-2026
- AI recepciós kisvállalkozásoknak rejtett költségek nélkül: árak 2026-ban: https://froko.eu/blog/ai-recepcios-arak-2026-rejtett-koltsegek-nelkul
- Hogyan válassz AI recepciós vagy chatbot megoldást a vállalkozásodnak?: https://froko.eu/blog/hogyan-valassz-ai-recepcios-megoldast-a-vallalkozasodnak
- Telefonos asszisztens villanyszerelőknek, szerelőknek és kivitelezőknek: https://froko.eu/blog/telefonos-asszisztens-villanyszerelonek-es-kivitelezonek
- Telefonos asszisztens éttermeknek, kávézóknak és bároknak: https://froko.eu/blog/telefonos-asszisztens-etteremnek-es-vendeglatonak
- AI phone assistants compared for European small businesses, 2026: https://froko.eu/blog/best-ai-phone-assistants-for-european-small-businesses-2026
- Telefonos asszisztens fodrászoknak és szépségszalonoknak: https://froko.eu/blog/telefonos-asszisztens-fodraszoknak-es-szepsegszalonoknak

## Links

- Full text (all answers): https://froko.eu/llms-full.txt

- English site: https://froko.eu/
- Hungarian site: https://froko.eu/hu
- Sign up: https://froko.eu/register
- Contact: hello@froko.eu

## Frequently asked

**Does Froko replace my phone number or phone system?**
No. It backs up your existing line. You choose whether it answers every call itself or only steps in when a call goes unanswered.

**Will it make up information about my business?**
No. It only states facts the owner has entered. When it is unsure, it hands the conversation to the owner.

**Does it work in Hungarian?**
Yes. The dashboard and the website support Hungarian, and the assistant replies in the customer's language.

**Is it good for electricians and other tradespeople?**
Yes — that is who it is built for. A tradesperson is usually on site when the phone rings; Froko responds, drafts a quote and can propose an appointment for the owner to approve.

**Is it good for restaurants?**
Yes. Besides calls and email it includes a live table-occupancy view and can take reservations.

**How long does setup take?**
A few minutes, with no technical knowledge needed.

**Will my customers know they are dealing with an automated assistant?**
Yes. The first reply to a customer opens with a short greeting and says it comes from the business's automated assistant, so nobody is misled.